Head of Customer & Partner Success
Are you passionate about building strong relationships, being a trusted advisor, and delivering the best possible customer and partner experience? Then this position could be the perfect opportunity for you to drive impact and shape the future of our service delivery!
Who is Sprint365?
We are a bunch of innovative and bold minds working to revolutionize the dusty ERP industry. We are the comet in an industry full of dinosaurs, if we do say so ourselves.
Sprint365 was founded in 2020 in rebellion against the time-consuming projects that characterize the ERP industry. We deliver the ERP system Microsoft Dynamics 365 Finance & Operations, but we do it in a smarter way. Our solution is pre-configured, user-friendly and ready to go, unlike all other players who sell heavy marathon projects where everything must be built from scratch.Using our template-based methodology, we sprint through the implementation at our customers, creating faster business value for all parties. Win-win.
But ERP...what the hell is it?
Don't be intimidated – IT is not as IT as you think. An ERP (Enterprise Resource Planning) system is an integrated financial system that connects a company's key business processes, data, resources and departments. Think of it as a LEGO set: We sell the whole set, and we've even built over half of it in advance.If you can follow the manual and place a brick now and then, you're all set!
Your role
As Head of Customer & Partner Success, you will drive and further develop a state-of-the-art service delivery approach alongside our CEO and oversee all post go-live actions. You will ensure outstanding customer success while keeping multiple functions aligned with our project department. Your daily tasks will be wide-ranging:
- Managing client relationships: Build and maintain positive relationships with clients and ensuring their needs are met. Provide regular updates on service delivery and address client inquiries and concerns proactively.
- Developing and executing a long-term customer & partner strategy: Shape and drive a multi-year strategic plan, ensuring alignment with customer/partner goals, by collaborating closely with leadership.
- Being a trusted advisor: Help customers maximize the value of their Microsoft investment and serve as their strategic partner.
- Driving revenue growth: Identify opportunities to expand collaboration and unlock additional value for both parties.
- Coordinating service delivery: Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
- Managing customer support activities: Spearhead our support team, oversee ticket resolution, and continuously enhance performance.
- Monitoring service performance and quality: Track and monitor the performance of services, identify areas for improvement, and implement changes as needed, so that you ensure the services provided meet the required quality standards.
- Improving processes: Continuously evaluate and refine customer success processes for maximum efficiency.
Who you (might) be
We don't expect you to come with 20 years of work experience or a certain degree. But if you see yourself in some of these, we’d love to hear from you:
- You hold a master’s degree in business administration, IT, project management, or comparable.
- You must have extensive experience from ERP system implementations with Microsoft Dynamics 365.
- You have worked in Service Delivery, Customer Success, or Partner Success Management and understand complex stakeholder landscapes.
- You have worked as a Management Consultant or have a background in maintaining CRM and pipeline management.
- You are highly organized, structured, and able to juggle multiple priorities.
- You are fluent in English (spoken & written) and comfortable working with international clients.
- You get energized by working with customers & partners and thrive on building relationships.
- You are service-minded and see things from the customer’s perspective.
- You are a natural problem solver who takes initiative and speaks up.
- You are systematic, ambitious, and deliver high-quality results on time.
- You have an eye for improving processes and bringing structure to complex tasks.
- You are bold, innovative, and ask questions to your colleagues when in doubt.
- You have the courage to work in an international, fast-paced environment.
The Team
Our team members, affectionately known as Sprinters, come from various corners of the world. Although we are a small team of 32 Sprinters, we are already represented in Denmark, Norway, Spain, India, and China. Despite our diverse backgrounds, we share a common goal: we dream big, and constantly challenge ourselves, each other, and the business to be the best.And we truly care for each other – don’t expect to leave an internal meeting without having laughed at something together!
What we offer- Super flexible working hours
- A cool office on Vesterbrogade (plus the option to work from home)
- A meal plan in a great canteen
- Coffee, tea, fruit, and soft drinks ad libitum
- In-house massage every other week
- A variety of growth & development opportunities
- The most talented and fun colleagues in the industry
- And much more!
Are you up for it?
Apply easily in 2 minutes right here! If you have any questions, reach out to Katharina, our People & Culture Manager, at ku@sprint365.io. We can’t wait to hear from you!