Omnichannel Manager Nordics (Interim – Maternity Leave Cover, 1 Year)
Passion for Innovation. Compassion for Patients™
Daiichi Sankyo and its 18.500 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products. We have a 2030 Vision to become an “Innovative Global Health Care Company Contributing to the Sustainable Development of Society”.Our European headquarters are in Munich, Germany and we have affiliates in 12 European countries.
The Nordic headquarter opened in November 2018 and is based in Copenhagen, Denmark. For more information: www.daiichi-sankyo.eu.
The Position:
This is a one year role covering for maternity leave. The Omnichannel Manager plays a pivotal role in driving digital transformation at Daiichi Sankyo Nordics by developing and executing a comprehensive omnichannel strategy across all relevant platforms.This role supports business processes and cross-functional teams, optimizing activities related to omnichannel in Commercial, Medical, and Market Access. The focus is on enhancing customer experience and centricity for patients and healthcare professionals (HCPs).
The Omnichannel Manager reports to the Nordic Commercial Head Oncology.
Key Responsibilities:
- Shape and implement the Nordic omnichannel customer engagement strategy for HCPs and patients.
- Update, maintain, and execute the omnichannel strategy, including digital platforms such as webpages and social media, as part of the brand team.
- Oversee the integration of different systems related to omnichannel management.
- Assisting stakeholders in training and using relevant systems.
- Develop and maintain a social media strategy, ensuring effective execution and monitoring.
- Support project management for internal and external projects, collaborating with the Nordic cross-functional team.
- Facilitate the implementation of new systems like Omnipresence (CRM, Microsoft dynamics) and digital communication tools.
- Ensure compliance with company processes and procedures for supervised activities/projects.
- Stay informed of industry trends and proactively identify innovative solutions by screening external vendors and partners.
- Supervise the Student Assistant, providing guidance on daily tasks, development, and prioritization of work.
Qualifications:
- Minimum of a bachelor's degree in marketing, business, life sciences, communications, digital media, or a related field. A master's degree is a plus.
- Experience in digital and social media communications and corporate communications in pharma.
- Strong understanding and experience with communicating to and with HCP and patients on digital media, including webpage development and social media platforms.
- Excellent written and verbal communication skills in English.
- Proficient in operational processes and project management, with knowledge of relevant tools.
- Demonstrated ability to work collaboratively in cross-functional teams and independently.
- Analytical mindset and data-driven problem-solving skills to identify improvement opportunities.
- Flexibility to adapt to changing priorities in a dynamic environment.
- High emotional intelligence, displaying candor and authenticity.
- Hands-on approach with a proactive attitude.
Additional information
Our Nordic office in Copenhagen is situated in “Woods” office building where sustainability plays a big part, from recycled building materials, solar cells and upcycled furniture to social responsibility and a positive contribution to the local environment.
Working in Daiichi Sankyo – what can you expect?
We work as a team and we value individuals who are proactive and take initiative, show trust and responsibility towards each other - and we value a good laugh.
You will have an opportunity to become part of the team, work across Nordics and learn how to collaborate within the whole team. We invest in our teams, that we grow personally and professionally.
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