Senior Account Manager

Company Overview:

With over 1,000 employees and offices spread across 13 countries, we help over 1,200 customers make better decisions in an ever-changing world.

Position, Summarized:

We are looking for a positive and resourceful person to join our team in the role of Account Manager where you will be part of a small but growing customer-focused international team.

As an Account Manager, you will be responsible for maintaining and growing relationships with our clients and new customers. You will act as the primary point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for upselling and cross-selling our products and services.

You will also need to develop internal relationships within our industry, as well as sales support and implementation teams, who will support you in identifying the best approach to the gaps that you identify with our customers.

This role will require strong organizational skills, industry knowledge in Workforce Management or Workforce Management in the Supply Chain, with the ability to work closely with customers and other colleagues.

Responsibilities:

Following ORTEC’s passion to improve the world using mathematics, it’s your job to guide our customers in the world of data and mathematics and solve real-life challenges for them and with them.

In the Account Management role, your responsibilities will include:

• Client Relationship Management: Develop and maintain strong relationships with assigned client accounts, acting as their main point of contact/ escalation.
• Upselling and Cross-selling: Identify opportunities and translate them into signed deals by upselling additional products or services based on client needs and usage patterns. This includes planning and organizing presales presentations
• Account Development: Develop comprehensive account strategies for our accounts in collaboration with the ORTEC industry leads.
• Issue Resolution: Address client concerns or issues promptly and effectively, ensuring a high level of satisfaction.
• Contract management: Generate contracts and statement of work documentation with the support of the internal operations teams.
• Reporting and Analysis: Prepare regular account reports and provide insights based on data analysis to help clients achieve their objectives.

Who are you

Qualification requirements:

• Education: Degree in a related field preferred.
• Experience: 2+ years of experience in technology, account management, or a client-facing role in the software or technology sector.

Location, right to work:

• The role is based around the ORTEC office in Copenhagen but with a hybrid work model, work-related travel will be required.
• Only persons already with the right to work in Denmark may apply, all other applications shall be automatically rejected.
• Some travel will be reasonably required to the Netherlands, UK and reasonably around Europe.

Skills:

• Danish-speaking and Swedish-speaking and English language to a Professional standard.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Negotiation skills.
• Good technical skills.
• Ability to manage multiple accounts and projects simultaneously.
• Proficient in CRM software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret data and make strategic decisions.

• Entrance to the most passionate powerhouse in applied optimization.
• Competitive salary and commission plan.
• Flexible/ hybrid work options
• Foster an inclusive and diverse work environment
• Join our company and improve the world.
• Potential for global opportunities and growth.
• Enjoy an open, kind and fun culture.

What to expect

We help you to thrive in your field of expertise. Our development programs are tailored to your individual needs and function requirements, and include opportunities to attend courses and seminars.

Working at ORTEC means gaining challenging, practical hands-on experience with opportunities to work abroad. We operate in a flat organizational structure that keeps communication lines short; the atmosphere is open, informal, cooperative and positive.

We employ over 1000 people in the Netherlands (HQ), Belgium, Germany, France, the UK, Romania, Italy, the US, Australia, Brazil, Poland, & Denmark. You can learn more about our solutions and customers’ experiences on our website: www.ortec.com.

Please do not use this vacancy as an acquisition opportunity.