Technical Advisor
As a Technical Advisor, you’ll play a crucial role in facilitating technical knowledge sharing between MAN ES employees worldwide. Through the editing of specialized technical content, you will contribute to the development of a knowledge-sharing and support tool that bridges technical expertise between Product Centers and global MAN ES workshops, providing better and faster service to customers.
You will play an important role in:
- Coordinating and supervising the editor team (around 3 people in different locations)
- Creating and updating troubleshooting content in a Content Management System (CMS) based on regular exchanges with specialists and user feedback
- Defining rules and guidelines for content creation
- Managing metadata
- Being accountable for the testing and validation process
- Checking content delivery in the frontend system
- Reporting problems with the CMS & content delivery platform
- Identifying and prioritizing missing content
There are multiple pathways to success in this role, but we expect you to have work experience as a Marine Engineer, Mechanical Engineer, or similar. An understanding of the technical details of 4-stroke engines (propulsion and genset) and the support systems around them is preferable.
It is essential to thrive in a role where understanding, translating, and simplifying complex technical knowledge is crucial, as you will have extensive contact within the company (Technical Documentation, Prime Serv, Technical Service, R&D, Operation and Engineering).
In addition, it will be beneficial to have the following skills:
- Strong communication skills
- Excellent oral and written English communication skills
- Team-oriented and outgoing – as you will have wide internal contact with diverse and cross-functional teams across MAN ES, strong networking skills are a must
- Energetic and persistent – you are able to motivate and retain your colleagues through open dialogues, demonstrating understanding of the diverse product portfolio within MAN ES DK
Welcome to Business Support and Development in Technical Service - Denmark
Our department is at the heart of Prime Serv Technical Service’s digital transition, focusing on enhancing technical support and customer service through Safety, People, Quality, Growth, and Cost Optimization. We are dedicated to supporting the digital transition within MAN ES by developing and maintaining digital tools that streamline workflows, improve response times, and ensure quality assurance for our customers.Our collaborative team values knowledge sharing and continuous improvement, contributing to MAN ES’s strategy of standardizing processes globally and moving towards a carbon-neutral future.
We prioritize safety and focus on people, which involves comprehensive training programs and long-term sustainability for our traveling personnel. Quality is at the core of our operations, with robust quality assurance processes for both internal and external customers.We leverage digital platforms to optimize efficiency and assist in expanding our activities globally, with support tools and training for the significant increase of our service personnel. Our projects, such as Tech Advisor, are key to driving these improvements and achieving our strategic goals.
What can you expect from us:
When joining our team, we will ensure you are properly trained in using MAN ES tools, and onboard into not only the department you will be working in, but also the local technical departments in Frederikshavn, Holeby and Copenhagen.
During the onboarding, you will work closely together with our Project Manager from Augsburg, the Change Manager from Copenhagen and the Technical Editors, in particular the one located in Copenhagen, to ensure a good and stable onboarding to the project.
In the team we have a strong focus on personal development and team development. We like to seek new knowledge, this by attending courses, but also in sharing other experiences and sharing this knowledge within the team, to ensure team development.
Unleash your potential: Join us towards a carbon-neutral future
At MAN Energy Solutions, we offer you an opportunity to shape the future while achieving your career goals.We understand that balancing work life and personal life can be a challenge. This is why we prioritize providing our employees with the best opportunities to achieve this balance. In addition to flexible working hours, the option to work from home, and a focus on brain breaks during the day, we also offer over 7 weeks of paid time off distributed across vacation days, extra days off, and flex days.
We focus on diversity and equality to create a creative and inclusive culture and believe that a mix of gender, nationalities, and different perspectives, drives innovation, creativity, and productivity in our organization. We are committed to our employees’ well-being, and you will get the opportunity to join different social activities clubs from yoga and fishing clubs to creative clubs.
At MAN Energy Solutions you can create, drive, build, and be a part of improving innovative energy solutions while achieving your personal career goals. Here you have opportunities for growth, development, and mentorship.In 2027, MAN Energy Solutions will move to Trekroner in Roskilde. Here we will consolidate all our current locations on Zealand into one large site.
About MAN Energy Solutions
- 250 years of experience in advanced engineering
- We deliver a unique portfolio of technologies and opportunities in the development of engines for use on ships and in power plants across the globe
- We operate under the motto "Future in The Making" as it reflects our dedication to developing sustainable solutions and actively contributing to a carbon-neutral economy
- We have over 15,000 employees worldwide. In Denmark, we are 2,200 passionate employees with more than 40 nationalities
Build your own future
Please submit your application to us no later than Wednesday the 13th of November 2024. We will conduct interviews during the application period. If you have any questions, you are welcome to contact Head of Business Support and Development, Technical Service, Jesper Riis Rasmussen by phone +45 29387907.More information about the company can be found at www.man-es.com
In MAN Energy Solutions, we strive for an inclusive and fair recruitment process for our job applicants based on equity. We encourage all qualified candidates, regardless of gender, age, religion, disability and ethnic background to apply for this position.Therefore, please refrain from attaching a photo to your CV or cover letter. Furthermore, assistive tools will be available when needed, for example for dyslexia.