[ref. e77584416] Billund - Physical Experience Designer - transform guest experiences

At LEGO House, you’ll work in a creative, collaborative environment deeply connected with our iconic brand.

Join the Experience Department at LEGO House

At LEGO House, we celebrate our guests’ passion for the LEGO brick. You will be a core member of one of our three product teams within the Experience organization, committed to ensuring every aspect of the guest experience is of the highest quality.

As part of a team focused on enhancing guest experiences within LEGO House — from Robo Lab to Build the Change and beyond — you’ll work alongside our internal team members and external partners. Together, you’ll design and develop memorable guest experiences at LEGO House.

• Senior Product Manager & Competency Lead, Mahesh Marath

Guest experiences with a holistic perspective

You will also support various design tasks as needed.

We are committed to continuous innovation, ensuring an ever-evolving LEGO House experience that emphasizes inclusivity, engagement, user-centered design, and a clear focus on play and learning.

In summary, your primary responsibilities will include:

• Developing Creative Experience Concepts: Bring ideas to life through sketches, digital renderings, and physical prototypes.
• Collaborating on Spatial Design Challenges: Work with internal teams to address spatial flow and functionality, enhancing accessibility, engagement, and user satisfaction.
• Aligning Vision and Execution: Partner closely with four internal colleagues and external collaborators to bring LEGO House experiences to fruition.
• Engaging with Internal Stakeholders: Understand guest needs, respond to feedback, and iterate on designs to ensure a high-quality, cohesive experience.
• Regularly Assessing and Innovating Offerings: Continuously refine and refresh LEGO House experiences to keep them exciting and relevant, making improvements that heighten guest engagement.
• Prioritizing Inclusive, Playful, User-Driven Design: Ensure that the LEGO House experience appeals to and brings joy to all visitors.
• Supporting Broader Design Needs: Assist with various design-related tasks as needed, showing flexibility and contributing to different needs within the LEGO House Experience department.
• Aligning with the LEGO Brand: Ensure all designs reflect the brand's spirit, inspiring wonder, creativity, and hands-on learning in the LEGO Universe.

In essence, you’ll bring both innovation and quality to creating spaces that are immersive, playful, and meaningful for LEGO fans. The role requires a blend of creativity, spatial awareness, collaborative skills, and a deep understanding of guest-centered design.

Collaborative team member

You are someone who can Identify an area of improvement, conceptualize ideas, and build solutions. Someone who believes in continuous improvement by learning from users.

As a collaborative team member, you confidently engage in constructive discussions, foster cooperation, and actively support the team’s Diversity and Inclusion initiatives.

Additionally, you have:

• Experience in space design, retail design, play design, or similar
• Experience in working with user-driven design
• A background within Industrial design, architecture, Play design, or similar
• Documented history with user-centric experiences
• Proven experience working with inclusive experiences is beneficial
• Experience in product-driven design is advantageous.

This is a full-time, regular position that offers a unique opportunity to inspire and develop the builders of tomorrow. Join us in creating extraordinary Learning Through Play Experiences that embody LEGO Brand values. Apply now and embark on an exciting journey with us!

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What’s in it for you? Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you’ll have access to a lot of wellbeing initiatives and programs, both physically and mentally.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week if it is compatible with your role. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
• Social events - Our staff association invites all employees to a wide range of social gatherings. There is something for everyone's taste, New Year's party, carnival fun, ice skating, and much more.

About LEGO House

We strive to create a diverse, dynamic and inclusive culture of play, where everyone feels safe, valued and they belong.

It is like a coin where the one side does not go without the other.

When recruiting future colleagues, we focus not only on recruiting colleagues who match the job description and profile. A match with the LEGO House values and culture is also a requirement, and by joining the team you get the opportunity to have an exciting career with a much-loved brand where personal development and purpose in what you do, goes alongside passing on fantastic LEGO moments to our guests.

Go explore LEGO House - The world's best play date to learn more about our mission, workplace, people and culture.