Head of Customer support - Move our Customer service to new digital heights - T1A Group - Europe's Leading Refurbisher

apartmentHiTalento ApS placeLillerød calendar_month15.03.2025

Are you ready to be the driving force behind the future of digital customer service? At our company, you have a unique opportunity to optimize and digitize our work processes while leading our customer service team.

If you have a digital mindset, experience with AI tools such as chatbots and AI agents, and a passion for customer service and leadership, you might be our new colleague.

About the position:

We are looking for a colleague who can further digitize our customer service processes and ensure that we stay ahead of the latest technological advancements to provide the best possible customer experience.

As the leader of a team of four dedicated employees, you will play a key role in our continued growth. We will provide you with a thorough introduction to our organization, products, and customers – and you will always have skilled colleagues to support you.

Your responsibilities:

Analyze and optimize customer service processes with a digital mindset
Implement AI-driven solutions such as chatbots, AI agents, and automated email responses
Ensure the best sales support for our international sales offices
Monitor customer satisfaction and continuously optimize our service
Inspire and develop your team through strong and motivating leadership
Be hands-on in customer service when needed

Our ideal candidate:

You have either worked as a customer service leader or have experience with digital customer service and are ready for the next step in your career.

You are structured, analytical, and data-driven, with a strong ability to identify smarter digital solutions and implement them in collaboration with our IT and development department.

To succeed in this role, you must have experience with digital process optimization using AI and be motivated to create the best customer satisfaction.

We imagine that you:

Have experience with relevant AI tools
Have a digital mindset and understand the value of data and optimization
Have the ability to motivate and develop your team
Are proactive, take responsibility, make decisions, and execute them
Thrive in a dynamic environment where you work both strategically and hands-on
Minimum have of a bachelor’s degree or similar

You communicate clearly and professionally in both Danish and English, which is essential in our international company, where you collaborate daily with customers and colleagues from around the world.

Welcome to T1A

Join our success as Europe’s leading company in the buying and selling of used IT equipment with a focus on sustainability. We purchase, refurbish, and sell used IT equipment from well-known brands such as Lenovo, Dell, and HP. As we hold ourselves to high standards for our customers, we have multiple ISO certifications.

We have offices in Denmark, England, and Germany and follow an ambitious growth strategy, including plans to open additional sales offices in other countries in the coming years.

We are a total of 115 employees from 22 different countries, and you will be part of our headquarters in Allerød, where we are 90 employees. We are passionate about our work, and have a strong collaboration among colleagues. Our organization is flat, where ideas are welcomed, and decisions are made quickly.

With us, you will experience a multicultural workplace with social events such as Friday bars, events, summer parties, Christmas celebrations, and celebrations of our successes.

We offer you the opportunity to take on increasing responsibility over time and invest in your personal and professional development so you can build an exciting and rewarding career with us.

We offer an attractive salary package, pension scheme, health insurance, and a delicious canteen arrangement.

Interested?

If you are ready to take the next step in your career and become part of our growth journey, apply now – the application deadline is April 21, 2025.

If you have any questions, please contact CHRO Malene Magelund at +45 6325 2558.

We look forward to hearing from you!

Please note in your application that you found the job at Jobindex

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