Digital Marketing Internship

Terms of Reference

UNHCR currently operates in over 130 countries, using its long expertise to protect and care for millions.

Start date: January 2025

Organizational context

The Supporter Engagement Section sits within the Division of External Relations (DER) and serves departments within DER, PSP (Private Sector Partnerships Service) and the wider organization. This position will be responsible for assisting the Digital Marketing and Data 1 2 Analysis Team with email marketing programme, supporter care, paid media and digital analytics.

• Assisting with the management of the donor mailbox: responding to a wide range of queries from international donors and supporting other markets with their queries.
• Support the creation of workflows for enquiry management across different platforms, including FAQs.
• Utilize Salesforce CRM to manage and update donor information, ensuring data accuracy and integrity.
• Assisting with the production of fundraising and engagement emails, email performance reporting and management of the email marketing platform Selligent.
• Researching new digital ideas, best practice and the latest trends in customer service, user experience, e-mail marketing and SEO.
• Assist with updating dashboards for reporting purposes.
• Assist in auditing and testing donation pages for a better user experience.
• Help setting up, managing and optimizing paid search (Google Ads and Bing Ads), paid social (Facebook, Tik Tok, X, Linked In) and display accounts (DV360) according to in-house best practices.
• Assist in developing social media strategies (creative testing, targeting strategies).
• Support in building creative assets using provided Photoshop and/or Canva templates.
• Support offices with Google Analytics Property, View, and user access management.
• Assist with data quality audits in Google Analytics and media buying tools.
• Providing administrative support to the team, including providing support on events and workshops.
• Perform other tasks as needed.

Minimum qualifications required

In order to be considered for an internship, candidates must meet the following eligibility criteria:

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.

NOTE: An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship.

• Excellent written and verbal English skills.
• Excellent communication and inter-personal skills.
• Good administrative skills.
• Experience with Microsoft Office (Word, Excel and Power Point).
• Experience or familiarity with digital fundraising, marketing, digital communications and/or social media.
• Copywriting skills.
• Experience with CRM, e-mail marketing tools and Google Analytics would be an advantage.
• Second language.
• Background or interest in refugee issues and/or international relations.

Conditions

This is a full-time role with working hours starting from 8.30am to 5:00pm Monday to Friday (40 hours per week). The successful candidate will be assigned to support the Digital Marketing team at UN City, Copenhagen, Denmark. Depending on the circumstances, there is a possibility the successful candidate will perform certain duties remotely and/or from at home .

Allowance: Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

written test might be included in selection process This position doesn't require a functional clearance

No